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Technical Training and Management Conference
February 27, 2018
Sheraton Tara Hotel | Framingham, MA | 8:00 am - 3:00 pm
This conference included workshops for technicians, owners, office and sales staff, and the opportunity for vendors to promote their products and services, and network with industry leaders.
Speakers and Topics Included:
Hot Work Safety Certificate Class - Presented by Guy Colonna, NFPA
The Future of HVAC - Presented by Ron Smith, Ron Smith Consulting & Coaching
What Highly Successful Contractors Do - Presented by Ron Smith, Ron Smith Consulting & Coaching
Social Style Success - Presented by Liz Patrick, The Service Roundtable
MS Check Mini Split Heat Pump Testing - Presented by Charlie McCracken, CLEAResult
Killing The Service Tech - Presented by Todd Liles, Service Excellence Training
Click here to view the contractor event invitation
Click here to view the vendor event invitation
Click here to view the conference booklet
Click here to view the conference photos
Click here to view the vendor event invitation
Click here to view the conference booklet
Click here to view the conference photos
Thank You to Our Event Sponsors
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HVAC Professional Development Seminars
December 7, 2017
Boxbororough Regency Hotel & Conference Center
Boxborough, MA
9:00 am - 4:00 pm
Presented by: Steve Coscia, Coscia Communications, Inc.
9:00 am - 12:00 pm
Morning Seminar Title: Customer Service Superiority
This half-day seminar is for technicians, office staff, dispatchers, managers and company owners. Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this seminar, attendees learn skills and tactics they can use immediately - including how to boost revenue, maximize relationship and sharpen their communication skills. The flowcharts, templates and diagrams in this seminar are worth the price of admission.
1:00 pm - 4:00 pm
Afternoon Seminar Title: Today’s Convenience Oriented Customer
The internet is driving exponential change in heightened customer expectations - and this trend will accelerate. The companies who win in this environment must invest in management training, a customer-centric employee culture and user friendly infrastructure that makes it easy for customers to buy. This seminar will feature trends, metrics and strategies for winning future customers and transforming current customers into promoters.
Seminar Leader: Steve Coscia, CSP
Steve Coscia helps companies to make more money and retain more customers by achieving world-class service status. Thousands of professionals have benefited from Steve’s instruction and he is one of the most quoted authorities in the customer service industry. More than 170 colleges and trade schools use Steve’s curriculum and textbooks on delivering world class service. To learn more about Coscia Communications go to www.coscia.com or contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Boxborough, MA
9:00 am - 4:00 pm
Presented by: Steve Coscia, Coscia Communications, Inc.
9:00 am - 12:00 pm
Morning Seminar Title: Customer Service Superiority
This half-day seminar is for technicians, office staff, dispatchers, managers and company owners. Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this seminar, attendees learn skills and tactics they can use immediately - including how to boost revenue, maximize relationship and sharpen their communication skills. The flowcharts, templates and diagrams in this seminar are worth the price of admission.
1:00 pm - 4:00 pm
Afternoon Seminar Title: Today’s Convenience Oriented Customer
The internet is driving exponential change in heightened customer expectations - and this trend will accelerate. The companies who win in this environment must invest in management training, a customer-centric employee culture and user friendly infrastructure that makes it easy for customers to buy. This seminar will feature trends, metrics and strategies for winning future customers and transforming current customers into promoters.
Seminar Leader: Steve Coscia, CSP
Steve Coscia helps companies to make more money and retain more customers by achieving world-class service status. Thousands of professionals have benefited from Steve’s instruction and he is one of the most quoted authorities in the customer service industry. More than 170 colleges and trade schools use Steve’s curriculum and textbooks on delivering world class service. To learn more about Coscia Communications go to www.coscia.com or contact Steve Coscia at 610-853-9836 or steve@coscia.com.
