How to Explain the Cost of Doing Business to Employees
December 13, 2018
Courtyard Marriott
Marlborough, MA
5:00 pm - 8:00 pm
Marlborough, MA
5:00 pm - 8:00 pm
This meeting began with a networking cocktail reception where attendees were provided time to catch up with their friends, colleagues and industry trade vendors.
After dinner, Vicki LaPlant presented "How to Explain the Cost of Doing Business to Employees". The presentation provided attendees with several examples of how to demonstrate to employees the real cost of doing business in a way that will open their eyes.
The night ended with an Ugly Holiday Sweater Contest, 50/50 raffle, and a Toys for Tots Donation. The proceeds from the 50/50 raffle will go to the ACA/NE Scholarship Fund!
Click here to see the event photos!
After dinner, Vicki LaPlant presented "How to Explain the Cost of Doing Business to Employees". The presentation provided attendees with several examples of how to demonstrate to employees the real cost of doing business in a way that will open their eyes.
The night ended with an Ugly Holiday Sweater Contest, 50/50 raffle, and a Toys for Tots Donation. The proceeds from the 50/50 raffle will go to the ACA/NE Scholarship Fund!
Click here to see the event photos!
Ugly Sweater Holiday Contest Winners!
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First Place: Shawn Kelley, Nashoba Air & Boiler Works
Second Place: Chris Morin, Mitsubishi Electric Heating & Cooling Third Place: Octavia Chaves, Chaves Heating & Cooling |
Thank you to our Dinner Meeting Sponsors!
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Essential Information for HVAC Owners & Managers
October 30, 2018
Boxboro Regency Hotel
Boxboro, MA
5:00 pm - 8:00 pm
Boxboro, MA
5:00 pm - 8:00 pm
This meeting began with a networking cocktail reception where attendees were provided time to catch up with their friends, colleagues and industry trade vendors.
After dinner, a panel of industry experts provided information that all HVAC contractors and managers need to know.
First, Attorney David Kerrigan provided an update on employment laws. This presentation helped ensure that members companies are compliant with recently passed laws.
Then, The Service Roundtable reviewed the myriad of benefits available to ACA/NE member contractor companies.
Lastly, Federated Insurance presented the Drive S.A.F.E.R program, which provided important tips on how to keep employees safe out on the road.
The night ended with a Halloween Costume Contest, and a raffle. The proceeds from the raffle will go to the ACA/NE Scholarship Fund!
Click here to see the event photos!
After dinner, a panel of industry experts provided information that all HVAC contractors and managers need to know.
First, Attorney David Kerrigan provided an update on employment laws. This presentation helped ensure that members companies are compliant with recently passed laws.
Then, The Service Roundtable reviewed the myriad of benefits available to ACA/NE member contractor companies.
Lastly, Federated Insurance presented the Drive S.A.F.E.R program, which provided important tips on how to keep employees safe out on the road.
The night ended with a Halloween Costume Contest, and a raffle. The proceeds from the raffle will go to the ACA/NE Scholarship Fund!
Click here to see the event photos!
Costume Contest Winners!
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First Place: Julie Kelliher & Allison Jackson, Gould Construction Institute - Construction Worker & Graduate
Second Place: Brian Cristman & Chris Morin, Mitsubishi - Goose & Maverick Third Place: Tyler Cleary, S.G. Torrice - Boston Bruin |
Thank you to our Dinner Meeting Sponsors!
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Heat Exchanger Experts Training
September 12, 2018
Rosebrook Event Center
Wareham, MA
8:00 am - 3:00 pm
Wareham, MA
8:00 am - 3:00 pm
In this hands-on day-long training, with as many as 50 different field-tested heat exchangers, technicians were guided through most inspections that are encountered out in the field.
Technicians were guided through inspections using dependable, practical techniques that were developed over a 40-year span of furnace installations. During the class, attendees discovered how to inspect heat exchangers thoroughly and efficiently, and became confident that they are doing the best job possible for customers.
Course Content:
Click here to view the heat exchanger photos!
Technicians were guided through inspections using dependable, practical techniques that were developed over a 40-year span of furnace installations. During the class, attendees discovered how to inspect heat exchangers thoroughly and efficiently, and became confident that they are doing the best job possible for customers.
Course Content:
- Identify cracked heat exchangers quickly and efficiently, saving time and money!
- Learn the process of walking through inspections with customers in order to prove findings
- Predetermine whether a heat exchanger will likely be defective simply by assessing the quality of the installation
- Build trust and confidence in the customer, eliminating guessing
- Learn to sell a new furnace using your findings from the inspection
- Identify wear patterns and areas prone to defects on all makes and models of furnaces
- Learn the 10 additional reasons a heat exchanger cracks, regardless of the furnace make or model
- Learn to increase sales, profits, and the safety of customers, immediately
Click here to view the heat exchanger photos!
ACA/NE Golf Tournament
September 7, 2018
Red Tail Golf Club
Devens, MA 9:00 am - Finish ACA/NE contractors, distributors, manufactures and private career school students came together on September 7, 2018 to enjoy a beautiful day of golf and networking! This SOLD OUT event was a great way for ACA/NE supporters to engage with one another and celebrate the end of another great summer!
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2018 Golf Tournament Winners
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First Place:
Chris Caron | Caron Heating & Cooling Inc. Wally Degesse | Team Mechanical LLC. Andy Hewitt | Homans Associates LLC. Jim Scanlon | WJS Mechanical |
Second Place:
Tom Campbell | Daikin North America Tom Moss | Daikin North America Eddie Ruff | Daikin North America Steve Smith | Daikin North America |
Third Place:
Joshua Alward | FW Webb Joshua Caplan | Excel Mechanical Inc. Bill Souza | Excel Mechanical Inc. Mark Taylor | FW Webb |
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Longest Drive - Men
Dan Carroll | Homans Associates LLC |
Longest Drive - Ladies
Marianna Melbinger | Rodenhiser |
Closest to the Pin
Eric Anzlovar | EMA Plumbing & Heating |
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Straightest Drive
Mark Hearon | Victory HVAC |
Chipping Contest
Ryan Brooks | Rodenhiser |
Tyler Cleary from S.G. Torrice sunk a Hole-In-One on Hole 5 and won the $10,000 grand prize!
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Thank you to our Generous Sponsors!
Career Fair
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The Air Conditioning Association of New England hosted a Career Fair at the Best Western Royal Plaza Hotel in Marlborough, Massachusetts on Tuesday, April 24, 2018. The Career Fair took place from 9:00 am to 1:00 pm. The goal for this event was to bring vocational and private career school students and future job seekers together with HVAC contractors and vendors.
The Career Fair provided students with an opportunity to explore the full spectrum of career opportunities within the HVAC industry, including contractors, distributors and manufacturers, all in one place and at one time.
The ACA/NE Career Fair provided a platform for both those who are looking for a new job, and for those who own businesses or companies that have positions open for new employees. The ACA/NE Career Fair also increased awareness by career services staff, principals, guidance counselors, and teachers of the career opportunities available in the HVAC industry.
The schedule was designed in several waves. During the first wave, vocational schools attended an educational session. After the educational session, students visited contractors and vendors in the exhibition room. The second wave included private career school student, who followed the same schedule.
Click here to view the career fair photos!
The Career Fair provided students with an opportunity to explore the full spectrum of career opportunities within the HVAC industry, including contractors, distributors and manufacturers, all in one place and at one time.
The ACA/NE Career Fair provided a platform for both those who are looking for a new job, and for those who own businesses or companies that have positions open for new employees. The ACA/NE Career Fair also increased awareness by career services staff, principals, guidance counselors, and teachers of the career opportunities available in the HVAC industry.
The schedule was designed in several waves. During the first wave, vocational schools attended an educational session. After the educational session, students visited contractors and vendors in the exhibition room. The second wave included private career school student, who followed the same schedule.
Click here to view the career fair photos!
Thank You to Our Event Sponsors
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HVAC Business Boot Camp - 5 Ways to Massive Profit for
April 20, 2018
Mitsubishi Electric
Southborough, MA
10:00 am - 12:00 pm
Presented by: Ellie Marshall, Intrepid Business Advisors
Ellie's first HVAC business boot camp focused on:
Click here to view the photos
Southborough, MA
10:00 am - 12:00 pm
Presented by: Ellie Marshall, Intrepid Business Advisors
Ellie's first HVAC business boot camp focused on:
- Taking immediate control of your cash flow and increase your profits
- Growing your client base
- Conversion rate and why it is so important
- Learning how to grow your profit by up to 61%
- Learning to work ON your business instead of just IN your business
Click here to view the photos
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Technical Training and Management Conference
February 27, 2018
Sheraton Tara Hotel | Framingham, MA | 8:00 am - 3:00 pm
This conference included workshops for technicians, owners, office and sales staff, and the opportunity for vendors to promote their products and services, and network with industry leaders.
Speakers and Topics Included:
Hot Work Safety Certificate Class - Presented by Guy Colonna, NFPA
The Future of HVAC - Presented by Ron Smith, Ron Smith Consulting & Coaching
What Highly Successful Contractors Do - Presented by Ron Smith, Ron Smith Consulting & Coaching
Social Style Success - Presented by Liz Patrick, The Service Roundtable
MS Check Mini Split Heat Pump Testing - Presented by Charlie McCracken, CLEAResult
Killing The Service Tech - Presented by Todd Liles, Service Excellence Training
Click here to view the contractor event invitation
Click here to view the vendor event invitation
Click here to view the conference booklet
Click here to view the conference photos
Click here to view the vendor event invitation
Click here to view the conference booklet
Click here to view the conference photos
Thank You to Our Event Sponsors
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HVAC Professional Development Seminars
December 7, 2017
Boxbororough Regency Hotel & Conference Center
Boxborough, MA
9:00 am - 4:00 pm
Presented by: Steve Coscia, Coscia Communications, Inc.
9:00 am - 12:00 pm
Morning Seminar Title: Customer Service Superiority
This half-day seminar is for technicians, office staff, dispatchers, managers and company owners. Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this seminar, attendees learn skills and tactics they can use immediately - including how to boost revenue, maximize relationship and sharpen their communication skills. The flowcharts, templates and diagrams in this seminar are worth the price of admission.
1:00 pm - 4:00 pm
Afternoon Seminar Title: Today’s Convenience Oriented Customer
The internet is driving exponential change in heightened customer expectations - and this trend will accelerate. The companies who win in this environment must invest in management training, a customer-centric employee culture and user friendly infrastructure that makes it easy for customers to buy. This seminar will feature trends, metrics and strategies for winning future customers and transforming current customers into promoters.
Seminar Leader: Steve Coscia, CSP
Steve Coscia helps companies to make more money and retain more customers by achieving world-class service status. Thousands of professionals have benefited from Steve’s instruction and he is one of the most quoted authorities in the customer service industry. More than 170 colleges and trade schools use Steve’s curriculum and textbooks on delivering world class service. To learn more about Coscia Communications go to www.coscia.com or contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Boxborough, MA
9:00 am - 4:00 pm
Presented by: Steve Coscia, Coscia Communications, Inc.
9:00 am - 12:00 pm
Morning Seminar Title: Customer Service Superiority
This half-day seminar is for technicians, office staff, dispatchers, managers and company owners. Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this seminar, attendees learn skills and tactics they can use immediately - including how to boost revenue, maximize relationship and sharpen their communication skills. The flowcharts, templates and diagrams in this seminar are worth the price of admission.
1:00 pm - 4:00 pm
Afternoon Seminar Title: Today’s Convenience Oriented Customer
The internet is driving exponential change in heightened customer expectations - and this trend will accelerate. The companies who win in this environment must invest in management training, a customer-centric employee culture and user friendly infrastructure that makes it easy for customers to buy. This seminar will feature trends, metrics and strategies for winning future customers and transforming current customers into promoters.
Seminar Leader: Steve Coscia, CSP
Steve Coscia helps companies to make more money and retain more customers by achieving world-class service status. Thousands of professionals have benefited from Steve’s instruction and he is one of the most quoted authorities in the customer service industry. More than 170 colleges and trade schools use Steve’s curriculum and textbooks on delivering world class service. To learn more about Coscia Communications go to www.coscia.com or contact Steve Coscia at 610-853-9836 or steve@coscia.com.
