February 23, 24 and 25, 2021

Why Attend?

The ACA/NE and ACA/NNE Annual Technical Training and Management will be held virtually in 2021 instead of in-person to keep our members safe as we continue to be challenged by COVID-19. The Conference will be held over three days to provide the most flexible timeframe, from February 23rd – 25th.
 
Contractor Benefits
 
The Conference will include educational workshops for technicians, owners, office and sales staff, as well as a legislative and regulatory update.

New for 2021 Virtual Conference - Corporate License
 
A Corporate License is available for companies registering five or more employees. The fee is $450. There is no limit to the number of employees from one company that can attend with a Corporate License.
Technician Sessions Include:
  • HVAC Safety Basics
  • Outstanding Customer Service
  • MeasureQuick App | A Connected System of Tools, Services and Technology to Grow Your Business
  • Efficiency Maine Program Updates, Direction, and Requests for Feedback
Management Sessions Include:
  • ​Industry KPIs What Are They and How to Achieve Them
  • From Marketing to Customer Service — How to Grow Your HVAC Business
  • Screening, Hiring, and Retaining Employees and Employment-Related Liability

Would you like to win a $250 AMEX Gift Card?

Please make sure you register for the Sponsors Presentations so you can be entered into a raffle to win a $250 AMEX Gift Card.

​Each day one $250 AMEX Gift Card winner will be announced, but you must attend to become eligible to win!
Gift Cards Sponsored by:
Sponsor Benefits
 
The Conference will give HVAC vendors the chance to promote their products and services with industry leaders. 
 
Given the nature of a virtual conference, we expect attendance to increase as people will not have to travel to the meeting. We also anticipate that we will register a more diverse audience made up of people that have never attended an ACA/NE Conference. This increased audience will offer more opportunities to develop brand awareness and interaction with target customers in the HVAC industry. Plus, the Virtual Conference Sponsorship provides excellent value that will augment the networking generally provided by an in-person meeting.
Additional Conference Sponsor Benefits Include:
  • Live or Pre-recorded Services, Products or Specials Presentation;
  • Access to contractors, business owners, principals and HVAC technicians at one time, and in one virtual place;
  • Home page banner ad;
  • Online lead capture and metrics;
  • Robust profile containing company and personnel contact information, customized with your logo and description as well as links to your social and website platforms;
  • Easy connections between your company staff and attendees;
  • Option to schedule virtual customer meetings

Contractor Fees

Sponsor Fees
Members
First Attendee
2-4 Attendees
5+ Attendees (Corporate License)

​Non-Members *

$100 per person
$75 per person
$450 per company

​$125 per person
*  Attention HVAC Non-Member Contractors! 
If you join ACA/NE or ACA/NNE before the Conference, you will receive two complimentary registrations.  Click on the links below for more membership information and the application.
Members
​
Non-Members
$400 per company

​$500 per company
Attention HVAC Vendors and Suppliers
Sponsor sales presentation time slots are available each morning during the three-day conference.  Once you register, you will receive a  link to select a time slot for your services, products or specials presentation.

Registration Links
Tuesday, February 23, 2021​
8:00 am - 8:30 am








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​8:30 am - 9:30 am

​9:30 am - 11:00 am
Opening General Session | Membership, Legislative and Regulatory Update
  • David Kerrigan, Kenney & Sams
  • Manny Chaves, Chaves Heating and AC, Inc.
ACA/NE is working on several legislative, regulatory and licensing issues to protect and promote HVAC contractors. Don’t miss your chance to get more information about these issues that can and will impact the way you do business! Issues will include
  • Duct Testing:
  • HVAC Construction Supervisor License (CSL)
  • Refrigeration License Legislation 

Sponsor Presentations

Management Seminar
Industry KPIs - What Are They and How to Achieve Them
  • Service Roundtable
A company should always measure its performance against itself, but industry Key Performance Indicators specify the ball park in which the game is played. This seminar will  provide the current KPIs that a  company should be tracking and provide ideas on how to improve them.
​
Technician Seminar
HVAC Safety Basics
  • ​Mike Cappuccio, N.E.T.R.
Always work with a firs-first mindset! In the HVAC field you will encounter high voltage electricity, combustible gases, metal fabrication, and ladders. This course covers HVAC best practices and procedures on fire safety, personal protective equipment, ladder usage, electrical circuits, and shock risk, as well as Lockout/Tagout procedures.
Wednesday, February 24, 2021​
8:30 am - 9:30 am

9:30 am - 11:00 am
Sponsor Presentations

Management Seminar
From Marketing to Customer Service — How to Grow Your HVAC Business
  • Mike Cappuccio, N.E.T.R.
Marketing, Advertising and Lead Generation (Part 1)
Learn how to:
  • Reach customers
  • Recognize lead sources
  • Generate leads
  • Create a marketing budget
  • Determine how well your marketing effort is working
Customer Service Training (Part 2)
Learn techniques for increasing sales from marketing results, including:
  • Call handling
  • Sales presentations
  • Sales management
  • Customer satisfaction
​
Technician Seminar
Outstanding Customer Service
  • Dale Carnegie
Outstanding service starts with solid relationships, and there are principles you can follow to maintain professionalism and strengthen relationships with customers. You also need to have a process to resolve complaints, ensuring that you deal with the emotional and practical aspects of each customer’s issue. While basic telephone courtesy is a must, the finer points are often missed and can make a big difference.
Thursday, February 25, 2021​
8:30 am - 9:30 am

​9:30 am - 11:00 am
Sponsor Presentations

Management Seminar
Part One | Screening, Hiring and Retaining Employees
  • Federated Insurance
A company’s hiring and employee retention practices communicate a lot about its culture. Many employers agree that bringing qualified applicants into their business is one of their primary challenges, and today’s competitive employment market can make it even harder to land top talent. This discussion focuses on ways to find quality applicants in your industry, establish strong and consistent hiring practices, and reinforces the value of continuous recruiting and employee retention to distinguish you as an “employer of choice.”
Part Two | Employment-Related Liability
  • Federated Insurance
Surrounding employment issues can be daunting. This message is directed toward owners, managers, and human resources personnel, and offers methods to help avoid the pitfalls of employment actions. It specifically reviews necessary documentation, hiring practices, and termination procedures. It also includes additional available resources and tips for avoiding litigation.

Technician Seminars
​MeasureQuick App | A Connected System of Tools, Services and Technology to Grow Your Business
  • ICF International and MassSave
Efficiency Maine Program Updates, Direction, and Requests for Feedback
  • Efficiency Maine