Technical Training & Management Conference
February 26, 2019
Boxboro Regency Hotel and Conference Center
Boxboro, MA | 8:00 am - 3:00 pm
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ACA/NE conducted the Annual Technical Training and Management Conference on February 26, 2019.
The event was held at the Boxboro Regency Hotel and Conference Center in Boxboro, MA. The agenda included workshops for technicians, owners, office and sales staff, and the opportunity for vendors to promote their products and services, and network with HVAC industry leaders. The following sessions were offered.: Technician Training Sessions ✔ Mass Save 2019: MS Check Training and Integrated Controls ✔ Inspections Guide for Building Inspectors & HVAC Contractors ✔ Transforming Customer Complaints into Opportunities Management Sessions ✔ Allocating Overhead and the Power of Pricing ✔ How to Recruit & Retain Millennials for Your HVAC Company ✔ Refrigerant Regulations - Impact & Opportunities |
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Special Thanks to the ACA/NE Conference Sponsors
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Special Thanks to the ACA/NE Conference Speakers
Lauren Feinberg
Dale Carnegie Transforming Customer Complaints into Opportunities 
John LaPlant Service Roundtable Allocating Overhead and the Power of Pricing |
Patrick Franey Town of East Bridgewater Inspections Guide for Building Inspectors & HVAC Contractors 
Ellie Marshall Intrepid Business Advisors How to Recruit & Retain Millennials for Your HVAC Company |
Douglas Hamilton Central Cooling & Heating Inspections Guide for Building Inspectors & HVAC Contractors 
Charles McCracken CLEAResult Transforming Customer Complaints into Opportunities |
Mark Love Chemours Refrigerant Regulations - Impact & Opportunities 
Chris Morin, Mitsubishi Electric Cooling & Heating Inspections Guide for Building Inspectors & HVAC Contractors |